Returns & Exchanges
At The Home Senses, we want you to be completely satisfied with your purchase. If a piece doesn't perfectly fit your space, you can return eligible items within 30 days of delivery for a full refund or exchange.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Carefully repack your items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
- 3.Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.
- 4.Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.