Frequently Asked Questions
Everything you need to know about enhancing your living space with The Home Senses.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes between 5-10 business days depending on your location within the continental United States.
Do you offer international shipping?
At this time, The Home Senses primarily ships within North America. We are working on expanding our logistics to support international delivery in the near future.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for returns.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all our furniture and electronic home goods come with a limited one-year warranty against manufacturing defects. Please contact our support team with your order number for any claims.